![]() ![]() The method consists of sequential processes beginning with the analysis phase, system design, coding, implementation and maintenance of the system. The research begins with designing a problem-based analysis design with the waterfall method. This study aims to find the concept of system models that are needed by citizens to create ease in the management of messages and communication between the right citizens so that the time constraints that occur can be reduced. The high interest of citizens towards services involving the RT head and other administrators often collided with the activities and daily activities of the administrators, resulting in limited and obstructed services for residents. Rukun Tetangga / Rukun Warga is an inseparable part of Indonesian citizens ranging from administrative needs to social service needs such as information for residents, selection of new RT and RW leaders.
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